Reference

hoki11 Privacy Policy for Your Account Data

Clear account, wallet and device details help you understand how hoki11 handles personal data before you open an account.

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REQUEST HELP

Get Help With Privacy Requests

A clear contact route matters when a wallet receipt or account detail needs checking. Open the support contact from your account area and tell us whether your request concerns access, correction, deletion…

Account access Use the support contact shown after sign-in when you need a copy of account data or cannot complete the phone verification step. We may ask questions to confirm ownership before sharing details.
Wallet record check For a DANA, OVO, GoPay or QRIS question, provide the payment reference and date through the account help path. We check the stored status against the related account record.
Correction request Tell us which profile, device or cookie detail appears incorrect. Our support route records your request, checks the account context and explains the next step under this Privacy Policy.
CONTROL YOUR DATA

Keep Control of Wallet and Device Data

We treat privacy requests as account operations, not as a separate sales conversation. Our process links each request to the account phone verification record, checks the relevant wallet or device event, and…

Data handling

We use account details to provide sign-in, phone verification, support replies and transaction matching. Activity connected with casino or sports sections is handled as account data rather than copied into unrelated requests.

Cookies

Essential cookies help maintain a signed-in session and remember necessary settings. You can ask support about cookie choices; blocking required cookies may affect the mobile browser path from login to the lobby.

Account security

Phone verification helps us distinguish an account holder from an unverified request. We do not ask you to send a password or one-time code through support when checking a privacy matter.

Retention

We keep records for as long as needed to operate the account, resolve payment questions, protect access or meet applicable legal duties. When a record is no longer needed, our process addresses its removal.

Requesting access

Ask for the personal data connected with your account through the support contact in your account area. Include your registered phone number so we can verify ownership before preparing a response.

Requesting changes

If your phone, profile or contact detail is wrong, identify the field and explain the correction. We check the request against account records and tell you if another verification step is required.

Privacy Policy Answers for Your Account

These Privacy Policy questions cover the account steps Indonesian customers ask about most often. We keep the answers tied to practical actions: phone verification, mobile browser access, wallet references, cookie settings and requests sent through the account support path. If your situation is not listed, contact us with the account phone number and a short description of the issue.

It covers account details, phone verification, device and cookie data, support messages, and payment records linked to DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

Phone verification helps us confirm account ownership before granting account access or responding to a data request. It also helps us avoid sending wallet or profile details to the wrong person.

We use payment references, status details and receipts to match a transaction with your account, investigate an unclear cashier status and answer a support request. We do not need your wallet password.

Yes. Use the support contact inside your account, identify the phone number linked to the account and ask for access under the Privacy Policy. We verify ownership before preparing the response.

Send the correction through the account support path and name the inaccurate field, such as a phone or profile detail. We compare your request with account records before making an approved change.

Yes. It can cover browser type, operating system, session time and essential cookies used during the mobile path from login to the lobby, including access from Jakarta where local law permits.

We retain records for the period needed for account operation, payment questions, access protection or applicable legal duties. You can ask support about a specific record and its retention reason.

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